Dax Stores is a family-owned Internet retailer with top rated customer service. We use the highly efficient automation of the Internet to deliver our products directly from the manufacturer to you, cutting out the middlemen. This saves you money. As a Yahoo Store, Dax Stores is a member of the most respected retail network on the Internet.

Dax Stores Main Office
1949 Greenwood Ave.
San Carlos, CA 94070

Phone: 650-591-2190
email: daxstores@gmail.com

Business Hours: 8am-5pm Pacific Time 7 days a week
Please call us or email us with any questions you may have.

Shipping Policy:

To save you money, Dax shipping is a flat rate of $6.95 shipping for orders under $100, and free shipping for most orders greater than or equal to $100. These rates apply only to orders shipped within the 48 contiguous US states. Because of their large size, shipping is extra on the following items over $100, Pacific Rim bedroom furniture, Caluco patio furniture, Wine Barrel and Rustic furniture, antique reproduction furniture, Russian River, organic upholstered furniture, and twin size or larger organic mattresses. Items that require freight shipping are clearly marked with red text above the "Buy" button. When you make your order for these bulky items, a freight shipping quote will be emailed to you and we will not charge your credit card until you have approved the quoted shipping charges. If you don't like the shipping quote there is no obligation and we will cancel your order and your credit card will not be charged.

Dax can ship any standard, in-stock item by express methods, including overnight to anywhere in the continental United States. These types of expedited orders must be phoned into us and we will quote you the total cost of the order with the express shipping, and we will take your order over the phone. Our phone number is 650-591-2190, 8am-5pm Pacific Time, or email us for more information.

Dax ships within the entire United States, and we will contact you for any special shipping charges that will be incurred for orders to Alaska, Hawaii or other distant US territories (like the US Caribbean Islands). Dax can also ship to Europe, Canada, Mexico, South America, Bermuda, and the Bahamas, but you must email or phone us first with your order. Foreign locales will incur additional shipping charges, depending on the weight and distance of the shipment, and we will give you specific information about any additional shipping charges before we process your order.

Dax ships directly from the manufacturer to you, cutting out the middlemen. This saves you money and enables us to offer the lowest overall prices on the Web. Dax items are shipped from the distribution warehouses by UPS or by truck freight for the heaviest furniture items. Educational Toy orders are usually shipped by UPS within 48 hours of the receipt of your order and we will provide you with the UPS tracking number. Patio furniture shipments usually arrive at the destination within one to three weeks of the time of the order. Bedroom furniture shipments are made to order and they typically take 4 to 5 weeks to arrive at the destination. We will give you detailed information about expected shipping and delivery times with all furniture orders.

For UPS shipments, you will receive a UPS tracking number by email which you can use here to track your shipment.

Return Policy and Customer Service Issues:

Who Handles Customer Service?

We do. We have some of the highest customer service ratings in the online retail industry. If you need assistance regarding your order, we will do everything we can to help you. If you need anything else, please contact us for assistance. We want you to be satisfied with your purchase.

Please inspect your order when it is delivered:

Please inspect the items you have ordered immediately upon delivery. Depending on the type of item ordered, you may be required to sign a Proof of Delivery receipt from UPS or the truck freight company. Please note any damage on this receipt. If refusing a delivery due to damage please note that you have refused the shipment due to damage on the receipt. If you have a large shipment of furniture, fountains, or art that is delivered by truck freight instead of UPS, please inspect the merchandise thoroughly prior to the truck's departure and do not accept damaged shipments.

What Is Our Warranty/Guarantee Policy?

All Products are covered by the full manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We will assist you in getting these matters resolved.

What if My Shipment Arrives Damaged?

In the very rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

What is the Cancellation Policy?

If we are able to cancel your order before it is shipped or manufactured, you will receive a refund of the full amount less our credit card merchant fees to process the original transaction and the refund transaction. If the product has been shipped, you will be responsible for round-trip (inbound and outbound) shipping charges and our credit card fees. These charges will be deducted from your refund. Please contact us via phone or email and we will assess the situation and resolve it.

What is the Return Policy?

The best way to avoid returns is to be careful when ordering, so please call us for assistance in selecting the right products for your situation. For our larger items, like furniture, beds, fountains, and art, always measure the space for the intended item. We have some of the most knowledgeable customer service representatives in the industry, and we can help you select the right product for your needs.

It is important to distinguish between returns due to defective products, and returns because you don't want the non-defective item you ordered. Defective product returns are covered by the Manufacturers' Warranties and you will not be responsible for shipping charges or any other charges on defective returns that are under warranty. Please contact us and we will assist you with any warranty issues.

However, if the product is not defective and you simply want to return it, then you are responsible for round-trip shipping charges on the returned items if the items you ordered have already been shipped to you. Our manufacturers also require that we deduct a restocking fee from your refund for products which are not defective. The restocking fee is set by the manufacturer and it is between 10% and 30% of the cost of the returned item. Please contact us and we will assess your situation.

Cancellations or returns must be authorized in advance by us and you will receive an RMA number and a return shipping address. All returns are shipped to the exact warehouse location specified by our customer service representative, not to Dax Stores headquarters.

Exceptions and Conditions: We cannot accept returns for ready-to-assemble furniture after it has been assembled unless it is due to product defects covered under warranty. Any returns must be in their original packaging in order to be accepted for a refund. All bedding items must be returned in their original unopened packaging. Opened packages of bedding cannot be resold per Federal law for hygienic reasons, so don't open bedding packages if you intend to return a non-defective bedding item. We provide fabric color swatches for free upon request, so let us know if you need some swatches to determine the best color match and avoid having an unnecessary return.

To receive a refund, non-defective items must be authorized for return within 14 days from the delivery date, except for the following manufacturers: Brass Baron items must be authorized within 7 days, and Kookoon Silk items are not returnable. Your credit card will be refunded once we receive verification that the item has reached the return warehouse.

Your privacy is of utmost importance to us. We do not share your customer data with third parties, period.

We only use your information to send you order confirmation, package tracking information, and to resolve any issues related to your purchase with us. When you purchase from us we also email you our monthly newsletter, which includes special sale and coupon information that is only available via the newsletter. If you do not want to receive the newsletter, you can opt-out at any time by clicking on the unsubscribe link at the bottom of the message and you will no longer receive it.

We use Secure Socket Layer 128-bit HTTPS encryption to protect your information as it is transmitted on the internet. This is the highest level of encrypted information protection.